lgrochal wrote:
ertainly. Still, there are people who try to plan things like firewall upgrades, server upgrades, hardware migrations etc. Normal sysadmin stuff, you know. It's highly disturbing when you don't know what to expect from a piece of software you've once chosen to play a key role in the systems you've built. It makes your decisions even harder when the developer of that software clearly says he won't care about even the roughest estimates of when you can expect anything happen. Predictability is the key here, you know. Now, correct me if I'm wrong, but I believe it's not so hard to estimate when a new version has a chance to be ready. People don't usually need exact dates. Things like 'in a month', 'in two weeks', 'a month after the release of a new kernel' and even 'we've stalled for some time, sorry, we'll tell you when we're able to go on with developement again', are usually enough. I'd say that's the key to being anything more than a nice gadget targeted at the computer enthusiasts.
Regards,
--
Lukasz Grochal
i wasn't going to answer this but then i figured this might (as it had before) come up again and again, so better do it now. what you are missing in the above rant^Wcomplaint is that grsecurity is not a commercial paid-for service, you're using it for free and it was your decision to put it into a production environment despite all the other factors, not ours. if you want customer support then do what everyone else in charge of production systems does - choose a vendor and pay for their product and services.lgrochal wrote:Certainly. Still, there are people who try to plan things like firewall upgrades, server upgrades, hardware migrations etc. Normal sysadmin stuff, you know. It's highly disturbing when you don't know what to expect from a piece of software you've once chosen to play a key role in the systems you've built. It makes your decisions even harder when the developer of that software clearly says he won't care about even the roughest estimates of when you can expect anything happen. Predictability is the key here, you know. Now, correct me if I'm wrong, but I believe it's not so hard to estimate when a new version has a chance to be ready. People don't usually need exact dates. Things like 'in a month', 'in two weeks', 'a month after the release of a new kernel' and even 'we've stalled for some time, sorry, we'll tell you when we're able to go on with developement again', are usually enough. I'd say that's the key to being anything more than a nice gadget targeted at the computer enthusiasts.
Regards,
--
Lukasz Grochal
i wasn't going to answer this but then i figured this might (as it had before) come up again and again, so better do it now. what you are missing in the above rant^Wcomplaint is that grsecurity is not a commercial paid-for service, you're using it for free and it was your decision to put it into a production environment despite all the other factors, not ours. if you want customer support then do what everyone else in charge of production systems does - choose a vendor and pay for their product and services.
regards,
second lieutenant gadget officer
PaX Team wrote:what you are missing in the above rant^Wcomplaint is that grsecurity is not a commercial paid-for service, you're using it for free and it was your decision to put it into a production environment despite all the other factors, not ours. if you want customer support then do what everyone else in charge of production systems does - choose a vendor and pay for their product and services.